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Amplify change

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Welcome to the Amplify Change programme. Transforming the council. Transforming lives. We all know we need to change. We need to change so that we become a truly modern, efficient and sustainable organisation. The Amplify Change programme brings together the people, the programmes and the projects that will transform the council so that we can tra…;

Our financial challenge: exploding the myths with Ben Jay

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Our financial challenge: reducing our spend by £51 million, while delivering the Shropshire Plan. Watch Ben Jay bust the myths around our financial challenge: what it is, why it’s come about, and how everyone can help. What exactly is the financial challenge? As we’re all aware, we must reduce our spending by £51 million by the end of this financia…;

Children’s Transformation and Demand Management project

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…roject. Who is involved? The success of the Children’s Services Transformation and Demand Management project is absolutely essential to our shared goal of reducing spend by £51 million, whilst delivering the Healthy People pillar of the Shropshire Plan. To this end, many teams are working in close collaboration, including: Early Help; Public Health…;

Introducing Billy Webster, new Assistant Director of Transformation

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…re from, where you’ve worked before, that sort of thing. I am originally from Dundee in Scotland, although you wouldn’t guess from my accent. I moved to Manchester when I was 11, studied Chemistry at Hull University, and then moved around the country to take on exciting roles and develop my skills. I returned to Manchester around five years ago and…;

The first steps to improving the customer experience

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…. The current model isn’t just time consuming – it’s also expensive Did you know that, on average, a phone transaction costs £2.83, whilst a digital transaction costs just £0.15? By choosing the digital option, you’re saving the council money. Together, we’re all working to reduce the councils spend by £51 million this financial year. A greater use…;

If you could change one thing about the council, what would it be?

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…ng time for us, and I think that the whole transformation agenda is empowering us to think and work in different ways. So that’s what we’re doing. We might not get everything 100% right first-time round, but we have to keep trying new things.” Effective communication needs to be a collaborative process “In every organisational survey I’ve seen, imp…;

Analysing the Time to Change survey: where are we now?

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…0.5% of you completed the Time to Change survey. 80.5% of colleagues – that’s 2,696 of you – took the time to complete the survey. This is important for a couple of reasons: (1) it shows just how much you’re all committed to transforming the council; and (2) the high response rate means that our decisions are properly informed and not based on ‘int…;