The Digital Delivery Unit
Transforming the way customer connect to the council – and the way the council connects to itself
What is the Digital Delivery Unit (DDU)?
The Digital Delivery Unit (DDU) is a transformation partnership between Shropshire Council and PricewaterhouseCoopers (PwC). Led by council staff, the DDU harnesses the technical skills and expertise of PwC, who work in close collaboration with council service areas to transform (1) the customer journey; and (2) the council’s technological infrastructure.
Vision
Our vision is to transform the way that customers connect to the council – and the way the council connects to itself – so that every resident gets the service they need, when they need it.
Mission
Our mission is to collaborate closely with council service areas so that they have the tech and the long-term skills and knowledge that they and their customers need to interact with the council as quickly and as efficiently as possible. In so doing, we will: give our customers what they need, when they need it; save money; and save time, so that staff can focus on what really matters.
Towards a modern, sustainable and efficient organisation
Our vision is to transform the way that customers connect to the council – and the way the council connects to itself – so that every resident gets the service they need, when they need it. Like many local authorities, Shropshire Council faces enormous financial pressures. Last financial year, we achieved savings of over £40 million – an unprecedented sum in very difficult circumstances. This financial year, we must save another £62.5 million from our annual budget.