The Council We Need To Be - Customer Journey

We will provide enhanced, digital-first self-service for our customers. We know most of our customers prefer to interact with us online and we are investing in making this as simple as it can be.

Whether ordering a new waste bin or registering a birth, our residents will be able to get to the resolution they need quickly, easily, and when they need it, giving them more time to focus on what matters to them.

This short video shows how our digital skills programme is supporting even more residents to get online, and develop the skills they need to access our services.